Hereafter you find an overview of some Frequently Asked Questions:

General

• Where can I find the meaning of each specific role?

For physical contacts

• How can I add a new physical contact?

• How can I edit a physical contact’s details?

• How can I find a contact with a specific role?

• How can I add a new role to a physical contact?

• How can I change the validity period of a role of a physical contact?

• How can I deactivate a role of a physical contact?

• How can I reactivate a physical contact after a period of inactivity?

• How can I deactivate a contact?

• I lost/changed my smartphone on which Authenticator was configured, how can I detach the Authenticator from my old authentication device?

• How can I consult my own info or find out who the Administrator(s) of my company is (are)?

For technical contacts

• How can I add a new technical contact?

• How can I generate credentials for a technical contact?

• How can I edit a technical contact’s details?

• How can I inactivate the roles of a technical contact?

If your question is not listed here, use the search bar to ask your questions, this screens the entire User Guide. Still not found? Contact your Administrator or your Fluxys point of contact.