For security reasons, when a physical contact has not logged into any Fluxys applications for more than 365 days, its account will be deactivated.
If then the physical contact tries to log into a Fluxys application, they will receive an error message indicating their account is inactive and they will be unable to log in.
When this occurs, a warning message will appear on the contact's details page in the Fluxys Group User Management Module.
As an Administrator, you can reactivate a deactivated account as follows:
Navigate to the The Contact Information Page.
Locate the warning message indicating the account's inactive status.
Click Reactivate Account below the warning message.
Confirm the reactivation when asked.
The contact regains access to Fluxys applications with their existing credentials.
Note that if the physical contact who needs to be reactivated is having the role of Administrator, an other Administrator of the same company can execute these steps.
If there is no other Administrator for your company, please contact your Fluxys point of contact.