When a device that is or was used for user authentication is no longer, Authenticator must be detached from the user’s device. For example, when a user no longer uses the smartphone on which Authenticator was installed. Note that this also applied if the user changes his mobile, before being able to attach a new Authenticator, the following steps needs to be executed (then the user will be asked to register his new device on the next login - see Single Sign-On for more information).
Click Detach Authenticator
The user is prompted with the message
Before proceeding, please be aware that you are about to unlink the mobile device of the current contact. The contact will need to register a mobile device again after the next login. Are you sure you want to proceed?
Click YES.
Authenticator is now detached from the user’s device and the UI redirects you to the The Contacts Page . The next time the user logs in, they will need to go through the “first time login” process again in order to generate a new QR code and link a new mobile device to their account.
Note that if Authenticator needs to be detached from a authentication device of an Administrator, an other Administrator of the same company can execute these steps.
If there is no other Administrator for your company, please contact your Fluxys point of contact.